About the Handling of Personal Information

Purposes of Use for Personal Information

• Information on those requesting documents or making inquiries
  Sending the requested documents and responding to inquiries
  Disclosure Category : Disclosed
• Business partner information
  Contacting business partners and fulfilling contracts. Conducting license registration for the Company’s services and providing maintenance support.
  Disclosure Category : Disclosed
• Information on prospective employees and applicants
  Employment screening and communication
  Disclosure Category : Disclosed
• Employee information
  Employee work management, health management, HR and payroll, benefits, social insurance, communication, etc.
  Disclosure Category : Disclosed
• Information entrusted by business partners
  (marketing support, etc.)
  Develop, operate, and maintain websites commissioned by business partners. Distribute email newsletters and send gifts etc. to email newsletter readers.
  Disclosure Category : Non-disclosed
• Information entrusted by business partners
  (business support, etc.)
  Support sales, accounting, and other operations commissioned by business partners.
  Disclosure Category : Non-disclosed
• Applicant information obtained from job listing sites
  Communication regarding potential employment
  Disclosure Category : Non-disclosed

Security measures for retained personal information

• Establishment of a basic policy
  Our privacy policy is published on our website.
• Establishment of regulations
  We have established regulations for each of the stages of acquisition, use, provision, and disposal regarding the handling methods, persons responsible, and their duties, and these regulations are reviewed on at regular intervals.
• Organizational security measures
  We conduct regular self-monitoring, internal audits, and external audits.
• Human security measures
  We obtain a confidentiality pledge from employees, and conduct regular employee training.
• Physical security measures
  We control the areas where personal information is handled to prevent the theft of devices and electronic media, etc.
• Technological security measures
  We have introduced systems to protect against unauthorized external access.

We use cloud services to store personal information, etc. The data centers of these cloud services are located in Japan. We have confirmed that these cloud services are conducting proper access control, and we work diligently to understand the privacy protection systems in these countries and regions.

Services with data centers in unspecified countries

Google Workspace
( Google drive、Gmail etc. )

• Country name
  The names of the countries in which data is stored cannot be determined.
• Reason why the country cannot be determined
  Google distributes data around the world as a contingency measure.
• Information on foreign privacy protection systems
  The countries cannot be determined, so their privacy protection systems cannot be determined.
• Information on the third party’s privacy protection measures
  Google has received ISO/IEC27001, ISO/IEC 27017, and ISO/IEC 27018 certification.

Money Forward Cloud Expense

• Country name
  The names of the countries in which data is stored cannot be determined.
• Reason why the country cannot be determined
  Money Forward does not currently release this information, regardless of whether it is foreign or domestic, as disclosure itself is a security risk.
• Information on foreign privacy protection systems
  The countries cannot be determined, so their privacy protection systems cannot be determined.
• Information on the third party’s privacy protection measures
  Money Forward has received ISO/IEC27001:2013 and JIS Q 27001:2014 certification.

Procedure for disclosure requests, etc.

We use the following procedure to respond to requests from an individual or their proxy for notification of the purposes of use, disclosure, correction, addition or removal, suspension of use, deletion, suspension of provision to third parties, or disclosure of records of provision to third parties (hereinafter, “disclosure requests, etc.”) regarding the retained personal data in our possession.

1. Submitting disclosure requests
   To request disclosure, etc., please append the necessary documents to the Personal Information Disclosure Request Form and submit it via email attachment, fax, or post. If submitting by post, please use a method that allows the delivery records to be checked, such as recorded delivery or registered mail. Please also mark the envelope “Contains personal information disclosure request forms” in red ink.
2. Paperwork to submit for disclosure requests, etc.
   To request disclosure, etc., please complete all of the specified fields on the personal information disclosure request form.
3. Identity verification
   We will verify the identity of the individual requesting disclosure, etc., by confirmation over the telephone. However, if telephone confirmation is not possible, you may be asked to submit a copy of your driver’s license, resident card, or health insurance card, etc.
4. Requesting disclosure, etc., by proxy
   When entrusting the request for disclosure, etc., to a proxy, please enclose the following documents with the personal information disclosure request form.
   1. Documentation confirming the proxy’s identity (copy)
      A copy of one of the following: driver’s license, resident card, national health insurance card. Please provide a copy with the permanent address blacked out.
   2. Letter of proxy (Please have the letter of proxy stamped by the individual, and append their seal registration certificate. If the proxy is a legal representative such as a person in parental authority, you may submit documentation of their relationship with the individual instead of a letter of proxy.)
5. Handling fee for disclosure requests, etc., and notification of purposes of use
   We require a handling fee of ¥500 (tax included) for each personal information disclosure request, etc., or notification of the purposes of use.
   Please pay the handling fee by depositing ¥500 (tax included) via bank transfer. During identity verification, we will give you the deposit account information. Please cover the cost of the deposit service fee. Additionally, please note that if the handling fee is not paid or the deposit cannot be confirmed, we cannot make disclosures or purpose of use notifications.
6. Method of response to disclosure requests, etc.
   We will respond via the method the requester used (email, fax, post).
7. Name of Accredited Personal Information Protection Organization and Complaint Resolution Contact Information
   Accredited Personal Information Protection Organization Name :
   Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
   Complaint Resolution Contact Information :
   Accredited personal information protection organization
   Address :
   Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032
   Telephone :
   03-5860-7565, 0120-700-779
   Please note that the above is not the contact information for inquiries about our company’s products and services. If you have decided that our management of personal information is improper, we would prefer that you first submit a complaint to us. However, if you are not satisfied with our response, you may submit a complaint to the accredited personal information protection organization.

Please reach out to us via the contact information below if you have any questions, comments, or concerns.

Personal Information Inquiries Contact Information

〒160-0007　
Tokyo, Shinjuku City, Arakicho, 3-17 Baba Building 3F
TEL : 03-3354-3085
FAX : 03-3354-3086
E-mail :
Personal Information Protection Manager: Junko Seiki

About Google Analytics

• On our website, we use Google Analytics to better understand the usage of our website by customers. For more information about Google Analytics, please check the Terms of Service for this service.
  In Google Analytics, Google uses the cookies we create to collect, record, and analyze your visiting history on our website. For information on the handling of collected information, please check this page.
• The customer information collected, recorded, and analyzed by Google Analytics does not include any personally identifiable information. This information is managed by Google according to its Privacy Policy.Additionally, customers may stop the collection of their information on our website by disabling Google Analytics in their browser settings. We assume no liability for any damages caused by the use of the Google Analytics service.

Cookies are a technology which enables information to be stored by a customer’s browser on their PC, etc., for later retrieval. However, the cookies configured on our website do not contain any personally identifiable information (name, date of birth, telephone number, email address, home address, account number information, etc.).

Date of Enactment　October 1, 2007
Date of Revision　October 16, 2024
Marketing Voice, Ltd.
〒160-0007 Tokyo, Shinjuku City, Arakicho, 3-17 Baba Building 3F
President　Koji Tsurumoto